SHIPPING

When will my order be shipped?

Orders are generally processed within 24 hours, except on Saturdays and Sundays. However, we would ask that you allow us 1-2 business days to fill your order. Shipment confirmation emails containing a tracking number will be sent to you when your order is shipped. A tracking number is included for all orders with the exception of First Class International orders.

If the status of your order is Fulfilled that means your order has already left our facilities. In this case, we advise you to request Return To Sender through your shipping carrier once you receive the package. To do this, please write Return to Sender on the unopened package you receive and leave it for your shipping carrier to pick up and deliver back to our facilities. 

Once we receive your unopened return item, we will issue a refund to the original form of payment. Shipping and handling fees included at the original time of purchase are non-refundable. You will receive an email confirmation once credit has been issued.
Can I change my shipping address after I have already placed my order?

Once an order leaves our facilities, the address cannot be modified. Please make sure the correct shipping address is inputted before placing the order.

In the case where an order with an incorrect address is shipped, please contact the shipping carrier with your tracking number and request to redirect the package to the correct shipping address or hold the package at their facilities for a pickup.

What are my shipping options?


Delivery times are indicated for orders placed before 11am PT and after an order is shipped. Once an order leaves our facilities delivery is subject to the Terms of Service provided by the carrier. Delivery time and rates vary by destination.

We are not liable for any Lost or Stolen return packages during transit/delivery but please contact us so we can help in anyway we can.

International orders may take up to 4 weeks to deliver due to varying customs processing times.

Any import duties or taxes charged by the recipient’s country and any carrier-related fees are the responsibility of the recipient of the order. These fees may vary widely from country to country. Please contact your local customs office for further information.

Domestic Shipping Information
DHL/USPS
Shipping		 Standard Mail (Economy) Priority Mail Priority Mail Express
Shipping Location within the United States 3-7 Business Days 1-3 Business Days 1-2 Business Days
Shipping Location within California 2-5 Business Days 1-2 Business Days 1 Business Day
Cost Free (up to 5 lb) Beginning at $6.45 $22.95

International Shipping Information
USPS/Globegistics Shipping First Class International(Tracking not provided) Priority Mail International Priority Mail Express International
International Shipping Locations(USPS) Varies by destination 7-14 Business Days 3-5 Business Days
Cost Beginning at $13.75 Beginning at $41.75 Beginning at $54.75

 

What if my shipping carrier states my package has been delivered but I have not received it?

We advise all of our customers to contact the carrier for missing shipments. If you live in an apartment complex, please check with your main office for packages. Once an order leaves our facilities, delivery is subject to the Terms of Service provided by the carrier. We are not liable for any Lost or Stolen return packages during transit/delivery. Please feel free to contact our support team if you have any questions.